Shipping & Delivery Policy

Last Updated: September 2026

At Evochic Leather, we are committed to providing customers worldwide with a reliable and convenient shopping experience. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.

Evochic Leather currently offers international shipping only. We do not offer domestic shipping or delivery within Pakistan through our website.

By placing an order with Evochic Leather, you agree to the terms outlined in this policy.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, our team will begin processing your order.

Ready-to-ship products are generally processed within [2–5 business days]. Processing times may vary depending on product availability, order volume, personalization, or other requirements.

Customized, personalized, bulk, and made-to-order products may require additional processing time. The estimated production or processing timeframe for such orders will be communicated separately where applicable.

Business days generally exclude weekends and public holidays.

2. Shipping Destinations

Evochic Leather ships eligible products to selected international destinations.

Shipping availability may vary depending on the destination country, courier service, customs regulations, product type, and applicable shipping restrictions.

If we are unable to ship an order to a particular destination, we will notify the customer as soon as reasonably possible.

3. Shipping Charges

Shipping charges are determined based on factors including:

  • Destination country

  • Shipping method

  • Package weight and dimensions

  • Number of items

  • Courier service

  • Applicable international shipping requirements

The applicable shipping charges will be displayed at checkout or communicated to the customer before shipment, depending on the order and destination.

Unless expressly stated otherwise, customs duties, import taxes, VAT, GST, brokerage fees, and other destination-related charges are not included in the shipping cost.

4. Estimated Delivery Time

International delivery times vary depending on the destination country, shipping method, courier service, customs clearance, and local delivery conditions.

Any delivery timeframe displayed at checkout or communicated by Evochic Leather is an estimated timeframe only and is not guaranteed unless specifically confirmed in writing.

Delivery may take longer during peak shopping periods, public holidays, customs inspections, severe weather, or unexpected logistics disruptions.

5. Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, handling charges, or other fees imposed by the destination country.

These charges are determined by the customs authorities of the destination country and may depend on factors such as product type, declared value, country of origin, product classification, and local regulations.

Unless otherwise stated at checkout, all customs duties, import taxes, and related charges are the responsibility of the customer/consignee.

Evochic Leather does not control these charges and cannot guarantee the amount that may be assessed by customs authorities.

Customers are responsible for understanding the import requirements and potential charges applicable in their country before placing an international order.

6. Customs Clearance

International shipments may be inspected, held, or delayed by customs authorities for routine examination, documentation, valuation, product classification, or other regulatory requirements.

The customer may be contacted by the courier or customs authorities to provide additional information, identification, documentation, or payment of applicable duties and taxes.

Any delay caused by customs clearance is outside Evochic Leather’s direct control.

7. Shipping Confirmation & Tracking

Once your order has been dispatched, tracking information will be provided where tracking is available.

Tracking updates are managed by the relevant courier or logistics provider and may take some time to become active after dispatch.

Evochic Leather is not responsible for temporary interruptions or delays in courier tracking updates.

8. Delivery Address

Customers are responsible for providing a complete and accurate international delivery address.

This should include, where applicable:

  • Full recipient name

  • Street address

  • City

  • State, province, or region

  • Postal/ZIP code

  • Country

  • Valid phone number

  • Any additional information required for successful delivery

Please carefully review your shipping information before completing your purchase.

Evochic Leather is not responsible for delivery delays, additional charges, returned shipments, or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

9. Failed or Unsuccessful Delivery

If a courier cannot deliver an order because the recipient is unavailable, the address is incorrect, customs requirements have not been completed, applicable duties or charges have not been paid, or for another reason attributable to the recipient, the courier may attempt redelivery or return the shipment according to its procedures.

If the shipment is returned to Evochic Leather, additional shipping charges may apply if the customer requests that the order be shipped again.

Any refund for a returned shipment will be handled according to our applicable Return & Refund Policy.

10. Delivery Delays

Evochic Leather works with shipping and logistics providers to facilitate international deliveries. However, delivery times may be affected by circumstances beyond our reasonable control.

These may include:

  • Customs delays

  • Severe weather

  • Natural disasters

  • Public holidays

  • Courier delays

  • Transportation disruptions

  • Strikes or labor disruptions

  • Government restrictions

  • Customs inspections

  • Incorrect delivery information

  • International logistics disruptions

Evochic Leather will make reasonable efforts to assist customers with delivery-related issues but cannot guarantee delivery by a specific date unless expressly confirmed in writing.

11. Lost or Missing Shipments

If your tracking information shows that an order has been delivered but you have not received it, please contact Evochic Leather as soon as possible.

We may coordinate with the relevant courier to investigate the shipment and determine its delivery status.

International shipment investigations are subject to the procedures and requirements of the relevant courier and destination country.

Customers may be required to provide additional information to assist with the investigation.

12. Damaged Packages

Customers are encouraged to inspect their package upon delivery.

If the package appears significantly damaged, please photograph the packaging and, where possible, document its condition before opening it.

If the product has been damaged during transit, contact Evochic Leather promptly and provide:

  • Order number

  • Photographs of the package

  • Photographs of the damaged product

  • Photographs of the shipping label

  • Any other information reasonably requested by our team

Damage claims may be subject to courier requirements and the terms of our Return & Refund Policy.

13. Customized & Personalized Orders

Customized, personalized, and made-to-order products may require additional production time before they are shipped.

The processing time for these orders may differ from standard ready-to-ship products.

Customers are responsible for carefully reviewing customization details, including names, initials, dimensions, colors, logos, designs, and other specifications before confirming an order.

14. Bulk, Corporate & Private-Label Orders

Evochic Leather also works with businesses, brands, retailers, and organizations requiring bulk, corporate, customized, or private-label leather products.

Such orders may have different production, packaging, shipping, and delivery arrangements.

Shipping methods, estimated timelines, quantities, customization requirements, and applicable charges will be discussed and confirmed with the customer before shipment where required.

15. Shipping Restrictions

Certain products or destinations may be subject to restrictions under applicable laws, customs regulations, courier policies, or international shipping requirements.

Evochic Leather reserves the right to decline or cancel an order if the requested product cannot legally or practically be shipped to the selected destination.

If an order cannot be shipped due to a shipping restriction after the order has been placed, the customer will be notified and applicable refund arrangements will be handled according to our Refund Policy.

16. Changes to Shipping Information

If you need to change your shipping address after placing an order, contact us immediately.

We will make reasonable efforts to accommodate address-change requests, but we cannot guarantee that changes will be possible once an order has entered processing or has been dispatched.

If the courier permits an address change or shipment redirection, any additional charges may be the responsibility of the customer.

17. Remote & Extended Delivery Areas

Certain international destinations, including remote or hard-to-reach areas, may require additional delivery time or shipping charges.

Where applicable, customers may be contacted before dispatch if additional shipping charges are required.

18. Order Cancellation Due to Shipping Issues

Evochic Leather may cancel an order if the requested destination is unavailable, the product cannot legally be shipped, customs or courier restrictions prevent shipment, or another significant shipping issue makes fulfillment impractical.

Where applicable, the customer will be informed and any eligible refund will be processed according to our Refund Policy.

19. Contact Us

If you have questions regarding international shipping, delivery times, tracking, customs, or an existing order, please contact our customer support team.

When contacting us about an existing order, please provide your order number so that we can assist you efficiently.

Evochic Leather
Email: contact@evochicleather.com
Phone/WhatsApp: +92 340 0465535
Website: https://evochicleather.com/

We appreciate your trust in Evochic Leather and look forward to delivering our leather products to customers around the world.