Last Updated: September 2026

At Evochic Leather, we take pride in the quality, craftsmanship, and presentation of our leather products. We want every customer to have a positive shopping experience. This Returns, Refund & Exchange Policy explains when returns, refunds, and exchanges may be accepted for orders placed through our website.

Evochic Leather currently serves international customers only.

By placing an order through our website, you acknowledge and agree to the terms of this policy.

1. Return Eligibility

Eligible products may be returned if they meet the requirements outlined in this policy.

To be eligible for a return, the product must generally:

• Be unused and unworn

• Be in its original condition

• Be free from stains, marks, odors, scratches, or other signs of use

• Include its original packaging and accessories, where applicable

• Not have been altered, personalized, engraved, embossed, or customized

• Be returned within [14 days] of delivery

Products that do not meet these requirements may not qualify for a return or refund.

2. Return Request Period

Customers must contact Evochic Leather within [14 days] of receiving the order if they wish to request a return.

Return requests submitted after the applicable return period may not be accepted.

To request a return, customers should contact our support team and provide:

• Order number

• Product name

• Reason for the return

• Photographs of the product, where requested

• Any other information reasonably required to evaluate the request

Customers should not ship a product back before receiving return instructions from Evochic Leather.

3. Products That Cannot Be Returned

For hygiene, personalization, production, and product-specific reasons, certain items may not be eligible for return.

Unless otherwise agreed in writing, the following products are generally non-returnable:

• Customized products

• Personalized products

• Monogrammed or engraved products

• Products made according to specific customer specifications

• Private-label or branded products

• Bulk or corporate orders

• Made-to-order products

• Products that have been used, worn, washed, altered, repaired, or damaged after delivery

• Gift cards or other non-returnable items, where applicable

If you are unsure whether a product is eligible for return, please contact us before sending it back.

4. Customized & Personalized Products

Customized and personalized leather products are created specifically according to the customer’s requirements.

Because these products are made specifically for an individual customer, customized, personalized, monogrammed, engraved, embossed, or made-to-order products are generally not eligible for return or exchange due to a change of mind, incorrect selection, or personal preference.

However, if a customized product arrives defective, damaged, or materially different from the specifications confirmed by the customer, please contact us so that we can review the issue and determine an appropriate resolution.

Customers are responsible for carefully checking all customization details, including names, initials, text, colors, dimensions, designs, and other specifications before confirming their order.

5. Damaged Products

If your order arrives damaged, please contact Evochic Leather as soon as possible after delivery.

To help us investigate the issue, you may be required to provide:

• Order number

• Clear photographs of the product

• Photographs of the external packaging

• Photographs of the shipping label

• A description of the damage

• Additional information requested by our support team

We may coordinate with the shipping carrier where necessary.

After reviewing the claim, Evochic Leather may offer an appropriate resolution, which may include a replacement, exchange, repair, store credit, or refund, depending on the circumstances and availability.

6. Incorrect or Defective Products

If you receive a product that is materially different from the product ordered or has a manufacturing defect, please contact us promptly.

After reviewing the issue, we may provide a replacement, exchange, repair, store credit, or refund as appropriate.

Minor variations in leather texture, grain, color, or natural markings are not necessarily considered defects. Genuine leather is a natural material, and individual pieces may naturally vary in appearance.

7. Exchanges

Eligible products may be exchanged subject to product availability and approval by Evochic Leather.

Exchange requests must meet the same general eligibility requirements as returns.

Customers are responsible for ensuring that the returned product reaches us in its original, unused condition.

If the requested replacement product has a different price, the applicable price difference may need to be paid before the replacement is shipped.

Customized and personalized products are generally not eligible for exchange unless the product is defective, damaged, or materially incorrect due to an issue attributable to Evochic Leather.

8. Change of Mind

We understand that customers may occasionally change their minds after purchasing a product.

Where a product is eligible for return, a change-of-mind return may be accepted subject to the requirements and timeframe specified in this policy.

However, customized, personalized, made-to-order, bulk, corporate, and private-label products are generally not eligible for return solely because of a change of mind.

9. Return Shipping Costs

Unless the return is due to a confirmed product defect, damage, incorrect product, or another issue attributable to Evochic Leather, the customer is generally responsible for the cost of returning the product.

For international returns, customers may also be responsible for applicable shipping, customs, duties, taxes, brokerage, or other return-related charges unless otherwise agreed by Evochic Leather.

If the return is approved because of an error attributable to Evochic Leather, we will review the applicable shipping costs and determine the appropriate resolution.

10. International Returns & Customs

As Evochic Leather serves international customers, returns may cross international borders.

Customers are responsible for following the return instructions provided by Evochic Leather and accurately completing any required shipping or customs documentation.

Failure to provide accurate information may result in customs delays, additional charges, or the shipment being returned to the sender.

Any customs duties, taxes, brokerage fees, or other charges associated with an international return may be the responsibility of the customer unless the return is due to an error or confirmed defect attributable to Evochic Leather.

11. Return Inspection

Once a returned product is received, Evochic Leather will inspect it to determine whether it meets the return requirements.

The inspection may consider:

• Product condition

• Signs of use or wear

• Damage

• Original packaging

• Accessories

• Personalization or alterations

• Compliance with the applicable return timeframe

Approval of a return does not automatically guarantee a refund. The product must meet the applicable requirements of this policy.

12. Refunds

If a return is approved and a refund is applicable, the refund will generally be processed after the returned product has been received and inspected.

Approved refunds will be issued using the original payment method where reasonably possible.

Depending on the payment provider, bank, or financial institution, the time required for the refund to appear in the customer’s account may vary.

Evochic Leather is not responsible for delays caused by third-party payment providers or financial institutions.

13. Refund Amount

Unless otherwise stated, an approved refund generally covers the eligible product purchase amount.

Original shipping charges may be non-refundable, particularly where the return is due to a change of mind, incorrect selection, or customer preference.

Any applicable customs duties, import taxes, brokerage fees, payment processing fees, or other third-party charges may also be non-refundable.

The final refund amount will be determined based on the circumstances of the return and the terms applicable to the order.

14. Partial Refunds

In certain circumstances, a partial refund may be offered instead of a full refund.

This may apply where:

• A product has minor damage that does not affect its intended use

• The product has been used or handled beyond what is reasonably necessary for inspection

• Original packaging or accessories are missing

• Another condition affecting the product’s resale value applies

Any partial refund will be determined after reviewing the specific circumstances.

15. Refunds for Cancelled Orders

Order cancellation requests should be submitted as soon as possible after placing an order.

If an order has not yet entered processing or production, cancellation may be possible.

Once an order has been processed, customized, personalized, made to order, or shipped, cancellation may no longer be possible.

If cancellation is approved, any applicable refund will be processed according to the circumstances and this policy.

16. Order Refusal or Abandoned Packages

If a customer refuses delivery or fails to complete required customs procedures, the shipment may be returned or abandoned according to the applicable courier and destination-country procedures.

Refusing delivery does not automatically qualify an order for a refund.

Any refund consideration will depend on the circumstances, condition of the returned product, shipping costs, customs charges, and applicable terms of this policy.

17. Sale & Promotional Items

Products purchased during sales, promotional campaigns, clearance events, or special offers may be subject to specific return or exchange conditions.

Any special return terms applicable to a promotional product will be communicated on the relevant product page, offer, or checkout page.

18. Gift Orders

If a product was purchased as a gift, the same return and exchange conditions generally apply.

Refunds, where approved, may be issued to the original purchaser or original payment method rather than directly to the gift recipient.

19. Store Credit

In certain circumstances, Evochic Leather may offer store credit as an alternative to a monetary refund.

Store credit terms, validity, and applicable restrictions will be communicated to the customer when offered.

20. No Unauthorized Returns

Customers should not send products back without receiving return approval and instructions from Evochic Leather.

Unauthorized returns may be delayed, refused, or returned to the sender at the customer’s expense.

21. Policy Exceptions

Evochic Leather reserves the right to review individual cases and, where appropriate, make reasonable exceptions to this policy.

Any exception granted in one case does not create an obligation to grant the same exception in future cases.

22. Changes to This Policy

Evochic Leather reserves the right to update or modify this Returns, Refund & Exchange Policy at any time.

Any changes will be posted on this page with an updated “Last Updated” date.

The policy applicable to an order will generally be the version in effect at the time the order was placed, subject to applicable law.

23. Contact Us

If you have questions about returns, refunds, exchanges, damaged products, or any other issue relating to your order, please contact our customer support team.

When contacting us, please include your order number and relevant details so that we can assist you efficiently.

Evochic Leather
Email: contact@evochicleather.com
Phone/WhatsApp: +92 340 0465535
Website: https://evochicleather.com/

We appreciate your trust in Evochic Leather and are committed to handling every eligible return, refund, and exchange request fairly and professionally.